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Outsource magazine: thought-leadership and outsourcing strategy | February 20, 2018

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Q&A: Toni Jackson, SAP Fieldglass

April 27, 2016 |

Toni Jackson is the Director of SAP Fieldglass, APAC, responsible for launching the brand in the region and subsequently growing the business to encompass a team of over 50 serving some of the largest organisations in Australia and beyond. Ahead … Read More

Q&A: Chip Wagner, Alsbridge (Part 2)

April 18, 2016 | 1

To read the first part of this interview, click here.

O: That sounded a bit like “watch this space”, in terms of other acquisitions. Is that an implication that there’s going to be a quite exciting year coming up as … Read More

SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

January 15, 2016 |

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

Jamie joins SIG to head … Read More

High Stakes: Getting IT Governance Right…

January 2, 2014 |

From microbusinesses to multinational corporations, every organisation will employ an outsourcing strategy at some point. Chances are that this strategy was met with a degree of resistance from at least one of the stakeholder groups. Having stakeholder buy-in, and eventual … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

A rising dollar and strong Asian competitors shook up the Aussie BPO sector

May 28, 2013 | 1

There are parallels between the Australian outsourcing sector and the Australian car industry. I saw an article in our local media and saw immediately the common theme with the Australian outsourcing sector.

In the mid-1960s, when Australia’s trade minister Sir … Read More

Loss of Australian competitiveness irreversible

August 30, 2012 |

Former Australian Treasury Secretary Ken Henry has cautioned Australian businesses that the resources boom fuelled by Asian demand has transformed the structure of the Australian economy so deeply that the lack of competitiveness suffered by foreign exchange and trade-exposed industries … Read More

The Philippines is punching above its weight – but can it last?

July 13, 2012 |

I have just come back from a BPO speaking tour of the Philippines. Every time I go there I am always amazed at how quickly their BPO sector has grown. The rise of BPO in the Philippines has been nothing … Read More

The Professionals: Robert Gaunt, Transfield Services

May 30, 2012 |

Our new series of Q&As with buy-side professionals continues with some wise words from Transfield Services’ Global Service Delivery Manager…

Outsource: What are the three most important attributes you seek in a potential partner – and what one single factor … Read More

Cost not the driver of Australian outsource rise

May 11, 2012 | 1

Most Australian companies don’t want to send business functions offshore, but many intend to outsource a lot more roles in the next two years and the primary aim isn’t to reduce costs, according to our recent survey.

The survey found … Read More

Asia has so much more to offer

April 12, 2012 |

I was reading an article in the Sydney Morning Herald by Tim Soutphommasane of Monash University about how each Australian generation seems to discover Asia as though the region were revealed to it for the first time. He wrote about … Read More

Services Outsourcing in China – Episode 2: China’s Top Outsourcing Companies

November 25, 2011 |

Services Outsourcing in China Episode 2 in a series of 8 interviews with Dr Philip Hadcroft

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Practical Logic

November 25, 2011 |


The Big Red Book of Outsourcing is a directory of services outsourcing in China and brings together, in a single document:

  • 131 companies
  • 21 Model Cities
  • 34 provinces and … Read More

The future of work

November 23, 2011 |

Outsourcing is a journey that most companies take, even if they have only outsourced their recruitment. As we more forward the desire to outsource more and more non-core business processes is starting to accelerate and this has major implications for … Read More

Is the Australian call centre outsourcing industry dying?

October 26, 2011 |

Are high salary costs, low margins and technology making it too hard to be an independent provider?

The rhetorical question was posed by industry veteran Ian Aitchison CEO of COPC this week. Aitchison has been around the Australian call … Read More

Martin Conboy at the IOS

October 24, 2011 |

Outsource columnist Martin Conboy, President of the Australian Business Process Outsourcing Association, speaks at The International Outsourcing Summit (IOS) held in Manila, Philippines in October 2011…

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