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Outsource magazine: thought-leadership and outsourcing strategy | February 24, 2018

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IT Strategies

Decision Automation in Action; Progress Corticon Technical Presentation & Demonstration

November 9, 2016 |

Decision Automation or Business Rules Management Systems (BRMSs) support an important architectural approach to organising software where business rules are managed independently from the application code.

The key benefit of this approach is the agility with which rules can … Read More

UK ITDMs demand government action on STEM in Brexit wake

September 30, 2016 |

New survey from IP EXPO Europe shows 70% of ITDMs believe UK government should do more to attract young people to technology professions…

LONDON – 27 September 2016 – New research commissioned by IP EXPO Europe, Europe’s number-one enterprise … Read More

Digital initiatives don’t always have to start with the customers…

September 26, 2016 |

When you think of digital transformation, it’s tempting to only rework your customer-facing systems. But if you don’t upgrade your back-end systems as well, your approach may well fall short.

When a company considers the adoption of digital technology, … Read More

Customer Experience Depends on Core Processes

September 2, 2016 |

Customer experience depends on core processes.  A typical enterprise has over 300 unique business processes, with up to 900 unique activities and decision-making – often complex decision-making – represents up to 70% of all tasks in core processes like … Read More

Delivering the Vision: The Three Fundamental Promises of BPO

August 10, 2016 |

 

Whether articulated explicitly or implicitly, a business process outsourcer has to deliver three fundamental expectations for their client:

  1. Service Improvement: enhance the experience of the client’s customers, employees and stakeholders
  2. Operational Efficiency: reduce the cost of day-to-day … Read More