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Outsource magazine: thought-leadership and outsourcing strategy | February 20, 2018

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Functions

Back to the Future…of Outsourcing!

September 29, 2017 |

To understand the future, it often helps to examine the past. The past may not have all our answers, but we often find useful models that can be repurposed in new ways. Turn back the clock one hundred years, and … Read More

Outsourcing industry – time to innovate

September 26, 2017 |

Innovation in most sectors has its roots in technology. What is curious though is that the outsourcing industry that plays such a big part in transforming other sectors has somehow ignored the need for innovating its own business models.

There … Read More

Internal or External Training: Which is Best?

September 21, 2017 |

Training is an integral part of every company’s strategy — or, at least, it should be. Learning and development are key elements of the success of a business, aided by the fact that effective training can significantly improve productivity and … Read More

Life Lessons: Tom Purton

September 21, 2017 |

Tom Purton is Head of the Commercial, IP and Technology Department at Travers Smith and ranked as one of the leading commercial lawyers in the UK by the legal directories. He has a broad-based commercial practice with particular emphasis on … Read More

Comparing Outsourcing Companies: How to Simplify the Process

September 15, 2017 |

Measuring the value of an outsourcing company for your own service requirements can be a surprisingly disorienting task to complete. But beyond its complexity, it also involves a lot of responsibility. Your decision is likely to affect your organisation’s strength … Read More

HR

The future of HR: are you on the right side of history?

September 15, 2017 |

In many organisations, big or small, HR is considered to be a function. In some cases, it’s seen to be “just another” part of a company, with no major role to play in its direction or long-term success. In other … Read More

HR

The three stages to back office brilliance: Part three

September 8, 2017 |

In the final installment of our series on achieving automation excellence, Enate CEO Kit Cox argues that the days of man or machine are over. The question now is, how do we manage the combined human/robot workforce?

We blinked twice, … Read More

Everyone Into The Cloud

September 8, 2017 |

Outsourcers fear the coming Robot Revolution. Specifically, they are concerned that robots and artificial intelligence (AI) will wipe out traditional outsourcing. The reality is that the technologies behind the Robot Revolution will create the greatest outsourcing opportunity of all time…cloud … Read More

Automation and Innovation –The Holy Grail of the Technology Industry

August 18, 2017 |

Yesterday’s sci-fi flicks and fantasy films like Star Wars depicted the future with robots, virtual realities and self-driven cars. Parallels can be drawn between the glasses that the McFly family donned at the dinner table in Back to the Future … Read More

The three stages to back office brilliance: Part two

August 18, 2017 |

‘Overcoming deployment obstacles’

In the second of our three-part series on automation, Enate CEO Kit Cox looks at how organisations can overcome deployment obstacles and ensure their automation projects run smoothly. 

Previously, we looked … Read More

The Golden Age Of Outsourcing

August 11, 2017 |

At the turn of the 21st century, outsourcing was going full blast, moving from obscurity to mainstream. It quickly improved corporate profits and promised long-term benefits through continuous improvement…at least that’s what was supposed to happen. Now, robots are arriving … Read More

IT Sourcing Needs a Cybersecurity Mandate If They Don’t ‘WannaCry’

August 11, 2017 |

An evil cyber force reared its ugly head (yet again) to launch an unprecedented ransomware pandemic in mid-May 2017. The severity of the cyberattack – 10,000 organizations and 200,000 individuals were impacted in over 150 countries causing billions in financial … Read More

Challenges in Global Chocolate Industry – Tackling Child Labor

August 4, 2017 |

As of 2016, the global chocolate industry is roughly a $100 billion industry1. The main resource required to support that industry is, of course, cocoa. Cocoa requires a very specific growing condition and as a result can only be grown … Read More

The Drive for Business Improvement in Fleet Management

July 28, 2017 |

Richard Hipkiss, Managing Director of Fleet Operations, examines why the fleet department is ripe for outsourcing and explains the potential for cost savings and business improvements.

The vehicle fleet’s impact on the bottom line is too often underestimated. Part of … Read More

Offshore or Onshore? Why Global Organizations Are Taking a Closer Look at Having Cost-Saving Shared Service Centers Close to Home

July 28, 2017 |

The term “Shared Services Center” (SSC) has many meanings. For business organizations, they look to shared service centers to help streamline offerings and drive value through standardization and simplification. But for decision makers, this often poses challenges globally as they … Read More

The Rise of AI in HR – Are We More Ahead Of The Curve Than We Take Credit For?

July 28, 2017 | 1

It is no secret that effective talent acquisition and management is absolutely integral to wider business success. Any organisation is only as good as its people, but a tight labour market—coupled with notable skills shortages—has created a climate where the … Read More