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Outsource magazine: thought-leadership and outsourcing strategy | February 24, 2018

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About Ashutosh Agarwal

Ashutosh Agarwal

Ashutosh Agarwal

Ashutosh (Ash) Agarwal has been in the field of IT outsourcing for over two decades. He brings immense experience in the field of sales, consulting and delivery of outsourced IT services. He has worked in various geographies including North America, UK, and India. Ash spent first half of his career selling networking products, enterprise network solutions, and data center services. He has a good understanding of various enterprise technologies in this space. As a natural progression from sales, he worked in Product Management function for few years responsible for telecom and network management software products in both domestic and global markets. In the last decade Ash has worked with large service providers like TCS and IBM in account management and delivery leadership roles. He has expertise in planning, setting up and running global delivery centers. Based out of US he led a very large global outsourcing program which came out of a troubled transition. Over the years, across the organizations he has worked for, he has earned the reputation of a turnaround guy specializing in recovering troubled programs. He has worked with companies like IBM, TCS, Zoho and HCL in his corporate stints. In 2014, he co-founded Catacient Consulting which helps enterprises get better grip of offshore leveraged outsourcing programs by enabling an on-demand offshore collaboration management office to locally engage with offshore delivery teams. In his spare time he is into long distance running and likes to go for at least one Himalayan trek every year. He can be reached through this LinkedIn page at

Posts By Ashutosh Agarwal

Offshore Impact: Report From The Trenches

June 23, 2017 | 1

Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in the industry? How … Read More

The X-factor for successful offshore delivery

February 13, 2017 |

Over the last two decades I have had the opportunity to work with some of the largest (as well as mid-sized) enterprises who had outsourced their IT work to offshore based teams. The offshore teams themselves were either part of … Read More

Does location really matter when offshoring your IT services?

November 4, 2016 |

Not too long back, many global IT service providers were known to move delivery of IT services of their clients to offshore locations (like South Africa, Latin America or India) without informing their clients. This was seen as an internal … Read More

Integrating retained IT organisations in the outsourced world

March 11, 2016 |

While there is a lot of focus and discussion on how to outsource the right way and bring business value, a very common mistake many companies make is around ignoring how outsourced services are orchestrated with the functions of the … Read More

It’s the skewed relationship ratio, silly!

October 2, 2015 |

Most folks who have worked on either side of outsourcing engagements (enterprises or service providers) will agree that the nature of a relationship in each case is unique. Further the “DNA of the relationship” starts getting printed even before the … Read More

Success through contracts? Think again!

June 26, 2015 |

Many years ago, in one of my first stints as a Programme Director, I was onsite at a client location, responsible for the overall delivery of a large global programme. One of the client contacts, who was responsible for a … Read More