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Outsource magazine: thought-leadership and outsourcing strategy | March 18, 2018

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The future of HR: are you on the right side of history?

September 15, 2017 |

In many organisations, big or small, HR is considered to be a function. In some cases, it’s seen to be “just another” part of a company, with no major role to play in its direction or long-term success. In other … Read More


The three stages to back office brilliance: Part three

September 8, 2017 |

In the final installment of our series on achieving automation excellence, Enate CEO Kit Cox argues that the days of man or machine are over. The question now is, how do we manage the combined human/robot workforce?

We blinked twice, … Read More

Everyone Into The Cloud

September 8, 2017 |

Outsourcers fear the coming Robot Revolution. Specifically, they are concerned that robots and artificial intelligence (AI) will wipe out traditional outsourcing. The reality is that the technologies behind the Robot Revolution will create the greatest outsourcing opportunity of all time…cloud … Read More

Blockchain…a New Link in the Supply Chain?

August 31, 2017 |

Blockchain…it is quite possibly one of the most discussed topics but least understood terms on the Internet today. It seems to have heated up overnight but in fact it has been percolating since 2008.

Essentially, blockchain eliminates the need for … Read More

Automation and Innovation –The Holy Grail of the Technology Industry

August 18, 2017 |

Yesterday’s sci-fi flicks and fantasy films like Star Wars depicted the future with robots, virtual realities and self-driven cars. Parallels can be drawn between the glasses that the McFly family donned at the dinner table in Back to the Future … Read More

The three stages to back office brilliance: Part two

August 18, 2017 |

‘Overcoming deployment obstacles’

In the second of our three-part series on automation, Enate CEO Kit Cox looks at how organisations can overcome deployment obstacles and ensure their automation projects run smoothly. 

Previously, we looked … Read More

The Golden Age Of Outsourcing

August 11, 2017 |

At the turn of the 21st century, outsourcing was going full blast, moving from obscurity to mainstream. It quickly improved corporate profits and promised long-term benefits through continuous improvement…at least that’s what was supposed to happen. Now, robots are arriving … Read More

IT Sourcing Needs a Cybersecurity Mandate If They Don’t ‘WannaCry’

August 11, 2017 |

An evil cyber force reared its ugly head (yet again) to launch an unprecedented ransomware pandemic in mid-May 2017. The severity of the cyberattack – 10,000 organizations and 200,000 individuals were impacted in over 150 countries causing billions in financial … Read More

Why Process Management is Key to Innovation

July 21, 2017 |

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance … Read More

The three stages to back office brilliance: Part one

July 19, 2017 |

Understanding the benefit of RSO

In the first part of a three part series, ‘The three stages to back office brilliance’, Enate CEO, Kit Cox, discusses how businesses can assess and quantify the potential benefits of … Read More